SMS Outbound Country Code Restrictions

Overview

By default, Quiq will allow outbound messages to US country code numbers (+1) for all US tenants, and for tenants based in the EU, this whitelist will include the US plus all European Country Codes. This prevents outbound notifications from being sent to unauthorized country codes, and incurring unwanted charges.

πŸ“˜

Note, this is new functionality as of Fall 2023, if your SMS implementation predates that, you can reach out to your account manager for help configuring this functionality.

This feature impacts outbound notifications only, meaning if a customer messages in with a phone number that is not part of the whitelist, Quiq will still be able to respond, whether via an agent, a bot, or a system message.

US Tenant Whitelist

A list of default whitelisted Country codes for outbound SMS for US tenants, for help modifying this list please contact [email protected]

CountryCountry Code
US+1

EU Tenant Whitelist

A list of default whitelisted Country codes for outbound SMS for EU tenants, for help modifying this list please contact [email protected]

CountryCountry Code
US+1
Albania+355
Andorra+376
Austria+43
Belarus+375
Belgium+32
Bosnia and Herzegovina+387
Bulgaria+359
Croatia+385
Czech Republic+420
Denmark+45
Estonia+372
Faroe Islands+298
Finland+358
France+33
Germany+49
Gibraltar+350
Greece+30
United Kingdom+44
Hungary+36
Iceland+354
Ireland+353
Italy+39
Latvia+371
Liechtenstein+423
Lithuania+370
Luxembourg+352
Malta+356
Monaco+377
Montenegro+382
Netherlands+31
Norway+47
Poland+48
Portugal+351
Moldova+373
Romania+40
Russia+7
San Marino+378
Serbia+381
Slovakia+421
Slovenia+386
Spain+34
Sweden+46
Switzerland+41
North Macedonia+389
Ukraine+380

πŸ“˜

If you would like to change your whitelist, please reach out to your account manager.