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🧭 Quiq Guides

  • Agent Guide
  • Manager Guide
  • Admin Guide
  • Staff Admin Guide
  • User Settings

📱Messaging

  • Messaging Overview
  • Agent Statuses
  • Conversations
  • Active vs Inactive Conversations
  • Agent Login
  • Snippets
  • Cobrowse
  • Requeing or Transferring Conversations
  • Conversation Collaboration
  • Managing Multiple Conversations
  • Estimated Wait Time Messages
  • Images
  • Quiq Compose
  • Conversation Summary

📊 Reporting

  • Reporting Overview
  • Metrics Glossary
  • Current Activity
  • Historical Stats
  • Agent Assignment
  • Closed Conversations
  • Feedback
  • CSV Data Fields
  • Exporting Data
  • Bot Insights
  • Insights
    • Summary
    • Funnels
    • Segments
    • AI Agent Goals
    • Agent Insights
      • Agent Insights Metrics
    • Queue Insights
      • Queue Insights Metrics

⚙️ Admin

  • Admin Overview
  • Users
  • Bots
    • Basics
    • Behaviors
    • Special Events
    • Bot Fields
    • Bot Statistics
    • API Keys
    • Templates & Training
  • Conversation Starters
    • Widgets
  • Contact Points
    • SMS
    • Web Chat
    • Facebook
    • X (Twitter)
    • Message Comprehension
  • Timers
  • Routing
  • Agent UI
  • Custom Fields
  • Roles
  • Queues
  • Webhooks
  • Security
    • Inappropriate Image Filtering
  • Usage
  • Compliance Tools
  • Conversation Rules
  • Passwords
  • Surveys
  • Proactive AI
  • Conversation Goals
  • Message Catalog
  • Message Variables
  • Workspaces
  • Logs
  • Custom Events

📤 Outbound

  • Outbound Overview
  • Send Notifications
  • View History
  • Topic Settings
  • CSV Import
  • Using Notifications
  • Best Practices
  • Preventing Outbound Message Blocking

🔗 Integrations

  • Integrations Overview
  • Oracle Service Cloud
    • Admin Preparation Steps (OSC)
    • Add-in Configuration (OSC)
    • Add-in Upgrade (OSC)
    • Incident Details (OSC)
    • Workspace Configuration (OSC)
    • User Settings (OSC)
  • Salesforce
    • SFDC Omni-Channel Integration
    • Salesforce Lightning Console Integration
    • Salesforce Mandatory Package Update Winter '24
  • Zendesk
  • Quiq Pay Integration
  • Custom Pay Framework
  • Microsoft Entra ID (formerly Azure Active Directory) Setup
  • Microsoft Dynamics Setup
  • APIs and extensibility frameworks
  • IVR Integration
  • Google Analytics
  • Okta SSO Setup
  • OneLogin Setup
  • Ping Setup

📡 Channels

  • Channels Overview
  • Apple Messages for Business
  • Google Communications
  • Web Chat
    • Secure Web Chat
    • Secure Chat Conversation Context
    • Cross channel Auto-Pop With Initial Message and Intent using Quiq Chat SDK
    • Web Chat Abandonment Configuration
  • SMS
    • Integration with Existing Phone Numbers
    • Placing SMS links on your web pages
    • SMS Compliance Considerations
    • IVR Integration
    • SMS Country Code Restrictions
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • X (formerly Twitter)
  • Slack
  • Rich Messaging Support by Channel
  • Rich Messaging Native Message Support
  • Supported Media Types & Limitations

📘 Playbooks

  • 10 Digit Long Code (10DLC)
    • 10DLC Registration Guide
    • 10DLC Use Case Information
    • Quiq 10DLC Webinar Replay
  • Quiq Implementation Guide
  • Understanding Contact Points, Queues and Roles
  • Why do my agents seem to always be in "Current Conversations" status?
  • Agent Insights Playbooks
    • Agent Availability View
    • Agent Staffing View
    • Agent Efficiency View
    • Agent Efficiency: Message Authoring Deep Dive View
  • Rich Messaging Developer Guide
  • Quiq Product Support
  • Quiq Site Setup
  • Privacy Best Practices: The Importance of Customer Consent in Messaging
  • Setting up Two-Factor Authentication (2FA)

🔓 Security

  • Browser and Security Settings
  • Blocking Messages
  • End User OAuth
  • Message and Image Redaction

🗂 Other Resources

  • System Status
  • Developer Resources
  • AI Studio Documentation
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Overview

Learn everything you need to get up and running with SMS on Quiq.

🚧

10 Digit Long Code Registration

In order to get up and running with SMS and Quiq, you'll need to complete your 10 Digit Long Code Registration (10DLC) see the 10 DLC Guide.

Key Articles

Placing SMS links on your web pages

Integration with Existing Phone Numbers

IVR Integration

Updated over 2 years ago


  • Table of Contents
    • Overview
    • Key Articles