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🧭 Quiq Guides

  • Agent Guide
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📱Messaging

  • Messaging Overview
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  • Active vs Inactive Conversations
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  • Snippets
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  • Managing Multiple Conversations
  • Estimated Wait Time Messages
  • Images

📊 Reporting

  • Reporting Overview
  • Metrics Glossary
  • Current Activity
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  • Exporting Data
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⚙️ Admin

  • Admin Overview
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  • Security
    • Vision Blocker - Inappropriate Image Filtering
  • Usage
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  • Conversation Rules
  • Passwords
  • Surveys
  • Conversation Goals

📤 Outbound

  • Outbound Overview
  • Send Notifications
  • View History
  • Topic Settings
  • CSV Import
  • Using Notifications
  • Best Practices
  • Preventing Outbound Message Blocking

🔗 Integrations

  • Integrations Overview
  • Oracle Service Cloud
    • Admin Preparation Steps (OSC)
    • Add-in Configuration (OSC)
    • Add-in Upgrade (OSC)
    • Incident Details (OSC)
    • Workspace Configuration (OSC)
    • User Settings (OSC)
  • Salesforce
    • Quiq Implementation Guide
    • Quiq Product Support
    • SFDC Omni-Channel Integration
    • Why do my agents seem to always be in "Current Conversations" status?
    • Salesforce Lightning Console Integration
    • Salesforce Classic Console Integration
    • Salesforce Mandatory Package Update
  • Zendesk
  • Quiq Pay Integration
  • Custom Pay Framework
  • Azure Active Directory Setup
  • Microsoft Dynamics Setup
  • APIs and extensibility frameworks
  • IVR Integration

📡 Channels

  • Channels Overview
  • Apple Messages for Business
  • Google Communications
  • Web Chat
    • Secure Web Chat
    • Secure Chat Conversation Context
    • Cross channel Auto-Pop With Initial Message and Intent using Quiq Chat SDK
  • SMS
    • Integration with Existing Phone Numbers
    • Placing SMS links on your web pages
    • SMS Compliance Considerations
    • IVR Integration
  • Facebook Messenger
  • Instagram
  • Twitter
  • Slack
  • Rich messaging Native Message Support
  • Supported MIME Types for File Attachments

📘 Playbooks

  • 10 Digit Long Code (10DLC)
    • 10DLC Registration Guide
    • 10DLC Use Case Information
    • Quiq 10DLC Webinar Replay
  • Understanding Contact Points, Queues and Roles
  • Quiq Site Setup

🔓 Security

  • Browser and Security Settings
  • Blocking Messages
  • End User OAuth
  • Message and Image Redaction

🗂 Other Resources

  • System Status
  • Product Updates
  • Developer Resources
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SMS

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Overview

Learn everything you need to get up and running with SMS on Quiq.

🚧

10 Digit Long Code Registration

In order to get up and running with SMS and Quiq, you'll need to complete your 10 Digit Long Code Registration (10DLC) see the 10 DLC Guide.

Key Articles

Placing SMS links on your web pages

Integration with Existing Phone Numbers

IVR Integration

Updated 7 months ago

  • Table of Contents
    • Overview
    • Key Articles