Web Chat

Overview

Before implementing Quiq Web Chat for your site, ensure that Web Chat is enabled for the desired Contact Points in your Quiq tenant.

• You can learn more about Web Chat specific settings here.

If using legacy Web Chat, guidelines and examples can be found at https://developers.goquiq.com/docs/webchat/ .

If using Conversation Starter Web Chat, guidelines and examples can be found at https://developers.goquiq.com/docs/conversation-starter/#/ .

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NOTE

The default implementation hides the Web Chat icon based upon agent availability. When testing, ensure at least one agent is logged in and in an Available status in the Quiq site.

Consider that Web Chat is a different channel than SMS, and customers expect a more synchronous experience. Review the Quiq Admin settings for Routing -> Work Item Weights and consider weighting Web Chat higher than SMS. This will allocate more of an agent's throughput to Web Chat conversations, and provide the customer with a better chat experience.

Key Articles

Cross channel Auto-Pop With Initial Message and Intent using Quiq Chat SDK
Advanced recipe that makes use of several Quiq features to support a landing page that will start a chat across Webchat, SMS, or Apple Business chat based on the device the end user is on.

Secure Chat Conversation Context
This article details how to set a secure conversation context on a Quiq Web Chat conversation.

Supported MIME Types for File Attachments
List of supported MIME types for file attachments

Secure Web Chat
This article walks through the process of performing secure Web Chat sessions between end users and agents using Quiq’s Web Chat product.