The Quiq integration with Salesforce enables brands to manage customer communication on channels like text, web chat, social media, Apple Messages for Business, Google Business Messages and Instagram within existing agent workspaces. Appearing alongside relevant object data, both the agent and customer experience is improved, consistent, and reliable.

Key Articles

Salesforce Omni-Channel Integration

Overview and guided steps for integrating Quiq Messaging with your Salesforce Lightning console app.

Salesforce Integration (Lightning Console)

This article describes how the integration works, how it can be configured, and also some requirements to keep in mind.