Agent Guide

Overview

Quiq provides messaging for enterprises so that customers can use text messaging to connect directly to a company. With Quiq Messaging, customers use text apps (e.g., SMS, Facebook Messenger, and web chat) that they are already familiar with from communications with friends and family.

Quiq Messaging is designed for agents, with a simple, intuitive, multi-conversation user interface that makes agents’ jobs easier. Built in collaboration allows agents to get a lifeline whenever needed. Response Time Coaching makes it easy for an agent to give every customer the attention they want, even while handling many simultaneous conversations.

Using Quiq Messaging

• Agent Login

• Agent States

• Agent Conversations

  • Starting a Conversation
  • Ending a Conversation
  • Conversation Search

• Images & Attachments

• Snippets

• Managing Multiple Conversations

• Active vs Inactive Conversations

• Requeing or Transferring Conversations

• Conversation Collaboration