Reporting Overview

Overview

Quiq Reporting provides a comprehensive view of real time and historic agent information. In this section, we'll cover the key areas of the Reporting interface, so you've got everything you need to begin analyzing your conversations.

Key Articles

Below are key articles you will help get started with Reporting, you can view all available articles using the menu on the left hand side of your screen.

Current Activity
Learn about the Current Activity tab in analytics.

Closed Conversations
Learn about the Closed Conversations tab in analytics.

Historical Stats
Learn about how the Historical Stats tab in analytics.

Insights

Learn about the Insights tab in analytics.

Metrics Glossary
Definitions of common Quiq analytics terms.