Agent Setup (Fusion)
Oracle Fusion Service Agent Setup
Overview
Oracle's sign-in page can't be shown inside another page, so Quiq signs agents in through a small pop-up window. IT staff allow pop-ups from your Quiq site in agents' browsers.
Browser Settings
- Allow pop-ups from
https://YOUR_QUIQ_TENANT.goquiq.com. - Use a current version of Chrome or Edge.
NOTEBrowsers only play sound after a click on the page. If an agent doesn't hear new-conversation sounds, they can click once inside the Quiq side pane after it loads.
Verify the Integration
When all the steps are complete, let your Quiq implementation specialist know, and Quiq will test it with you.
1. Open Service Center. A Quiq button shows in the side pane bar.
2. Open the pane. If asked, click Log In and finish signing in. The conversation list loads.
NOTEThe first time an agent signs in, the pop-up may ask them to allow Quiq to use their account. Click Allow.
3. Your Quiq implementation specialist sends a test message. A Fusion notification appears, and Open opens its Service Request.
4. The Service Request shows the conversation. Send a reply and confirm the test customer receives it.
NOTEIf the side pane shows "refused to connect", Quiq hasn't allowed this Fusion pod yet. Send its host to your Quiq implementation specialist. If Log In does nothing, pop-ups are blocked for your Quiq site.
Updated 5 days ago