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🧭 Quiq Guides

Agent Guide
Manager Guide
Admin Guide
Staff Admin Guide
User Settings

📱Messaging

Messaging Overview
Agent Statuses
Conversations
Active vs Inactive Conversations
Agent Login
Snippets
Cobrowse
Requeing or Transferring Conversations
Conversation Collaboration
Managing Multiple Conversations
Estimated Wait Time Messages
Images

📊 Reporting

Reporting Overview
Metrics Glossary
Current Activity
Historical Stats
Agent Assignment
Closed Conversations
Feedback
CSV Data Fields
Exporting Data
Bot Insights
Insights

⚙️ Admin

Admin Overview
Users
Bots
Contact Points
- Message Comprehension
Timers
Routing
Agent UI
Custom Fields
Roles
Queues
Webhooks
Security
- Vision Blocker - Inappropriate Image Filtering
Usage
Conversation Rules
Passwords
Surveys

📤 Outbound

Outbound Overview
Send Notifications
View History
Topic Settings
CSV Import
Using Notifications
Best Practices
Preventing Outbound Message Blocking

🔗 Integrations

Integrations Overview
Oracle Service Cloud
Salesforce
Zendesk
Quiq Pay Integration
Custom Pay Framework
Azure Active Directory Setup
Microsoft Dynamics Setup
APIs and extensibility frameworks
IVR Integration

📡 Channels

Channels Overview
Apple Messages for Business
Google Communications
Web Chat
SMS
Facebook Messenger
Instagram
Twitter
Slack
Rich messaging Native Message Support
Supported MIME Types for File Attachments

📘 Playbooks

10 Digit Long Code (10DLC)
Understanding Contact Points, Queues and Roles
Quiq Site Setup
Quiq Implementation Guide
Why do my agents seem to always be in "Current Conversations" status?
Quiq Product Support

🔓 Security

Browser and Security Settings
Blocking Messages
End User OAuth
Message and Image Redaction

🗂 Other Resources

System Status
Product Updates
Developer Resources

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System Status

Updated 6 months ago