Agent Insights offers a powerful and flexible way to analyze agent performance and create reusable views to share with your team.
In this section, we'll cover how to create common Agent Insight Views, and how you can use them to better understand how your agents are doing.
Learn how to create an Agent Availability view that helps track how often your agents are online, and how often they're working conversations.
Learn how to create an Agent Staffing view that will help you understand your agent staffing and agent workload in a given period.
Learn how to create an Agent Efficiency view that will help you uncover how many conversations your agents are completing, and compare that with their conversation reopen rate, their survey scores, and more.
Learn how to create an Agent Efficiency view that helps you understand how your agents are making use of features like Snippets, Quiq Compose, and more.
Updated 4 months ago