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Knowledge Base

Home Knowledge Base

🧭 Quiq Guides

Agent Guide
Manager Guide
Admin Guide
Staff Admin Guide
User Settings

📱Messaging

Messaging Overview
Agent Statuses
Conversations
Active vs Inactive Conversations
Agent Login
Snippets
Requeing or Transferring Conversations
Conversation Collaboration
Managing Multiple Conversations
Estimated Wait Time Messages
Images
Quiq Compose
Conversation Summary
Translate

📊 Reporting

Reporting Overview
Metrics Glossary
Current Activity
Historical Stats
Agent Assignment
Closed Conversations
Feedback
CSV Data Fields
Exporting Data
AI agent Insights
Insights

⚙️ Admin

Admin Overview
Users
Bots
Conversation Starters
- Widgets
Contact Points
Timers
Routing
Agent UI
Custom Fields
Roles
Queues
Webhooks
Security
- Inappropriate Image Filtering
Usage
Compliance Tools
Conversation Rules
Passwords
Surveys
Proactive AI
Conversation Goals
Message Catalog
Message Variables
Workspaces
Languages
Logs
Custom Events
Global Data Filters

📤 Outbound

Outbound Overview
Send Notifications
View History
Topic Settings
CSV Import
Using Notifications
Best Practices
Preventing Outbound Message Blocking
Platform Specific Outbound Capibilities

🔗 Integrations

Integrations Overview
Oracle Service Cloud
Salesforce
Zendesk
Quiq Pay Integration
Custom Pay Framework
Microsoft Entra ID (formerly Azure Active Directory) Setup
Microsoft Dynamics Setup
APIs and extensibility frameworks
IVR Integration
Google Analytics
Okta SSO Setup
OneLogin Setup
Ping Setup

📡 Channels

Channels Overview
Apple Messages for Business
Google Communications
Web Chat
SMS
Facebook Messenger
Instagram
WhatsApp
X (formerly Twitter)
Slack
Rich Messaging Support by Channel
Rich Messaging Native Message Support
Supported Media Types & Limitations

📘 Playbooks

10 Digit Long Code (10DLC)
Quiq Implementation Guide
Understanding Contact Points, Queues and Roles
Why do my agents seem to always be in "Current Conversations" status?
Agent Insights Playbooks
Rich Messaging Developer Guide
Quiq Product Support
Quiq Site Setup
Privacy Best Practices: The Importance of Customer Notice and Consent in Messaging
Setting up Two-Factor Authentication (2FA)
Reporting FAQs
Multi-Modal Playbooks
- Webchat to Messaging
- Augmenting Voice with Messaging

🔓 Security

Browser and Security Settings
Blocking Messages
End User OAuth
Message and Image Redaction

🗂 Other Resources

System Status
Developer Resources
AI Studio Documentation
Quiq OSS Usage

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Salesforce Lightning Console Integration

Updated about 1 month ago

What’s Next

SFDC Omni-Channel Integration