User Settings (OSC)

Oracle Service Cloud User Settings

Each user must add the Quiq Navigation Pane to the OSC console as follows:

  1. Click on the Options menu button at the top left of the console > select Options > select Tool Windows > check the โ€˜Messagingโ€™ checkbox > select OK.
  2. Dock the Messaging item where desired in the console.
    Once the user has loaded the Navigation Pane, that userโ€™s account information is loaded into Quiq. The User may then be added to Roles and have Quiq manager or admin permissions applied. Reference the Admin Guide for details.