Apple Messages for Business

Overview

With Apple Messages for Business, consumers can reach out directly to your business through a completely integrated and native Apple Messages experience on their iOS device. Customers can find your business and start conversations from Safari, Maps, Search, Siri or your website. With Apple Messages for Business, your customers can get answers to questions, resolve issues, and complete transactions with Apple Pay from their iPhone, iPad, Mac and Apple Watch.

If you are interested in taking advantage of Apple Messages for Business and offering messaging to your customers, there are 2 steps. The first is to identify what Apple calls a Message Service Provider, or MSP, and the second is to create a Business Chat account.

A Customer Service Platform (CSP) is required to connect your business to the Apple Messages for Business service. A CSP provides the software and services necessary to allow your agents to respond to customer messages sent from the Messages app on Apple devices. Quiq is already an approved CSP and has many clients live on Apple Messages for Business.

Register with Apple and create a Apple Messages for Business account. Your Quiq implementation specialist can help guide you through this process. Download How to Register for Apple Messages for Business with Quiq for a step-by-step guide.