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🧭 Quiq Guides

Agent Guide
Manager Guide
Admin Guide
Staff Admin Guide
User Settings

📱Messaging

Messaging Overview
Agent Statuses
Conversations
Active vs Inactive Conversations
Agent Login
Snippets
Cobrowse
Requeing or Transferring Conversations
Conversation Collaboration
Managing Multiple Conversations
Estimated Wait Time Messages
Images

📊 Reporting

Reporting Overview
Metrics Glossary
Current Activity
Historical Stats
Agent Assignment
Closed Conversations
Feedback
CSV Data Fields
Exporting Data
Bot Insights
Insights

⚙️ Admin

Admin Overview
Users
Bots
Conversation Starters
- Widgets
Contact Points
- Message Comprehension
Timers
Routing
Agent UI
Custom Fields
Roles
Queues
Webhooks
Security
- Vision Blocker - Inappropriate Image Filtering
Usage
Compliance Tools
Conversation Rules
Passwords
Surveys
Conversation Goals

📤 Outbound

Outbound Overview
Send Notifications
View History
Topic Settings
CSV Import
Using Notifications
Best Practices
Preventing Outbound Message Blocking

🔗 Integrations

Integrations Overview
Oracle Service Cloud
Salesforce
Zendesk
Quiq Pay Integration
Custom Pay Framework
Azure Active Directory Setup
Microsoft Dynamics Setup
APIs and extensibility frameworks
IVR Integration

📡 Channels

Channels Overview
Apple Messages for Business
Google Communications
Web Chat
SMS
Facebook Messenger
Instagram
Twitter
Slack
Rich messaging Native Message Support
Supported MIME Types for File Attachments

📘 Playbooks

10 Digit Long Code (10DLC)
Understanding Contact Points, Queues and Roles
Quiq Site Setup

🔓 Security

Browser and Security Settings
Blocking Messages
End User OAuth
Message and Image Redaction

🗂 Other Resources

System Status
Product Updates
Developer Resources

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Quiq 10DLC Webinar Replay

A short webinar explaining the why's and how's of 10DLC.

Updated 7 months ago