Passwords

Overview

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This article does NOT apply if your Quiq instance is integrated with a CRM such as Oracle Service Cloud, Salesforce, or Zendesk. In those cases, your CRM manages access to Quiq.

Each Quiq instance has at least one Admin user with the permissions to create and edit user accounts as well as reset passwords.

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Most password requests should be directed to your company's Quiq Administrator.

All Quiq user accounts have a user ID, email address, and password. Many organizations use the email address as the user ID, but this is not a constant. When the account is first created, an email is sent to the address entered. The message contains a link and instructions for initializing the password. Make note of the username shown.

It is imperative that the email address associated with the user account is correct and that it can receive messages FROM [email protected]. Any personal spam filters should whitelist this address. IT organizations should ensure that the goquiq.com domain is whitelisted for delivery as well.

Recovery

Quiq users who are enabled may recover their own password using the following process:

Navigate to your Quiq instance which should be a URL similar to this https://yourcompany.goquiq.com.
At the login screen presented, click the “Forgot password?” link:

In the recover screen, enter your username. Remember this may or may not be your email address, if unsure, you must contact your Quiq Admin.
Check the ReCaptcha box. This is added for enhanced security.
Click the Reset Password button.

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If the recovery page just appears blank, your browser security policy is blocking the needed resources from Google’s Re-Captcha service. Reference Browser and Security Settings for more information.

Upon submission of the form, an email will be sent FROM [email protected]. If the email does not arrive within 15 minutes, review your spam folders and contact your IT team to ensure these emails are not being blocked.

Admin Reset

Any Quiq Admin may trigger a password reset. From the Admin page, select the Users section, then locate and select the user whose password needs to be reset. With the proper user selected, click the Reset Password button.

Along with triggering an email to the user, a reset link is generated. If the user is not receiving the reset emails, the Admin should copy the COMPLETE reset link shown, and send that link via direct email to the user.

Resetting User Lockout

If a user attempts to login unsuccessfully 10 times they will be prevented from logging into their account until an Admin unlocks their account or they reset their password. Unlocking a user account can be done using the Reset User Lockout button that will appear after 10 unsuccessful attempts:

Once the button has been enabled, the user will no longer be prevented from logging into their account:

Default password requirements

minimum 10 characters long
one upper case letter
one lower case letter
one numeric character
one special character (&!$%…)
no common passwords (compared to a public list of 100,000 most common passwords)

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Your organization may have set different requirements. These will be displayed if the password chosen does not meet the minimum requirements.