Browser and Security Settings

Browsers

The default Quiq application is completely web based and accessed via browser. Standalone Quiq users should use one of the following browsers:

• Chrome (latest two versions)
• Firefox (latest two versions)
• Safari (latest two versions)
• Microsoft Edge (latest two versions)

CRM integrations (Oracle Service Cloud, Salesforce, and Zendesk) also utilize browser components, and users should use one of the following browsers:

• Chrome (latest two versions)
• Firefox (latest two versions)
• Microsoft Edge (latest two versions)

Supported Browser information for Quiq legacy Web Chat can be viewed here: https://developers.quiq.com/docs/webchat/#/browsers

Supported Browser information for Quiq Conversation Starters Web Chat can be viewed here: https://developers.goquiq.com/docs/conversation-starter/#/browsers

Network Security

Quiq makes requests to a number of font files upon initial load. Firewall and/or proxy devices should allow access to the following hosts to ensure the Quiq application operates as expected:

*.quiq-cdn.com

*.goquiq.com

*.quiq.com

Password Recovery

If a user accesses the Forgot Password link from the login screen, the Google Re-Captcha service is utilized for security purposes. To enable Re-Captcha, the following items should be added to whitelists:

• https://www.google.com/recaptcha/*
• https://www.google.com/js/*
• .gstatic.com

Attachment Retrieval

Files sent by an end user are loaded into Amazon AWS and agents must be able to access this domain to download attachments.

• .amazonaws.com

Please contact our support staff with any questions.