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Knowledge Base

The Quiq Platform unlocks customer satisfaction with the power of messaging and conversational automation. Get started today!

HomeKnowledge Base

🧭 Quiq Guides

  • Agent Guide
  • Manager Guide
  • Admin Guide
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📱Messaging

  • Messaging Overview
  • Agent Statuses
  • Conversations
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📊 Reporting

  • Reporting Overview
  • Metrics Glossary
  • Current Activity
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⚙️ Admin

  • Admin Overview
  • Users
  • Bots
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📤 Outbound

  • Outbound Overview
  • Send Notifications
  • View History
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🔗 Integrations

  • Integrations Overview
  • Oracle Service Cloud
  • Salesforce
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📡 Channels

  • Channels Overview
  • Apple Messages for Business
  • Google Communications
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📘 Playbooks

  • 10 Digit Long Code (10DLC)
  • Quiq Implementation Guide
  • Understanding Contact Points, Queues and Roles
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🔓 Security

  • Browser and Security Settings
  • Blocking Messages
  • End User OAuth
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🗂 Other Resources

  • System Status
  • Developer Resources
  • AI Studio Documentation