‘Image Height’ field now available for Cards - supported in Conversation Starter Web Chat, Google Messages, and RCS Business Messaging platforms

A new Image Heigh field is now available when adding Cards to messages in the agent active conversation view, the Snippets editor, the Bot Designer, Conversation Rules, Start Conversations & Outbound Send Notifications

The Image Height setting is only supported in the Google Messages, RCS Business Messaging and Conversation Starter Web Chat platforms, so that new field is only available when defining the content for a Card on the Default tab, or on the Google Messages, RCS Business Messaging or Web Chat Platform Override tabs.

In the Card editor, the Image Height field is available under Show Advanced Options. The Image Height field value can be left blank or set to one of 3 options: Tall, Medium or Short. By default in the Card editor the Image Height field is blank, which means that the default height used by each of the platforms where it's supported will be used - Tall for Conversation Starter Web Chat, and Medium for Google Messages and RCS Business Messaging.

At run-time for Google Messages, RCS Business Messaging and Conversation Starter Web Chat customers, Card images will display with the specified Image Height, or the default height for that platform if no specific Image Height is set. In the agent’s conversation transcript view, Card images also display at the defined Image Height (regardless of the platform).

Affected Users: Agent, Manager, Administrator