Bot Session Field data now available in exported Bot statistics and Webhook data

Bot Session Fields are now included when exporting Bot Statistics, and in the Bot Session Metrics Webhook data.

To distinguish a Bot Session Field from a Custom Field in the export file, a prefix of SF. is appended to the Bot Session Field name in the column header for that field.

*Example: If the Bot Session Field is "orderIntent", in the export file it shows as “SF.orderIntent”. Custom Fields will continue to work as they did before. When Bot Session Fields are removed from a bot, they will continue to be included in the export files created thereafter, regardless of the bot version chosen.

In the Bot Session Metrics Webhook, a new property “sessionFields” will show each Bot Session Field used in the conversation along with the applicable data, similar to Custom Fields.

The data for the Bot Session Fields will only be available for conversations occurring after this change is in place; no data will be presented for previous conversations.

Affected Users: Administrator