Prevent web chat user from typing a response setting now available

A Prevent web chat user from typing a response checkbox, disabled by default, is now available in Conversation Rules and Quiq Bot Messages that contain a Quiq Reply - that option was previously only available in the Quiq Bot Designer for Gather Intent Behaviors. This setting is only supported in Web Chat (it's ignored in all other platforms), so the Prevent web chat user from typing a response checkbox isn't available in any Platform Override tabs other than Web Chat.

When the Prevent web chat user from typing a response checkbox is enabled for a Conversation Rule or Quiq Bot Message, the Chat window's message form is disabled and displays the placeholder text Please select an option above when that Quiq Reply message is sent to the customer - this prevents the customer from typing a message, so they must select a button for the Quiq Reply to continue. Note that if another message is sent by the agent before the customer makes a selection for the Quiq Reply message, the Chat message form does become editable again.

Affected Users: Administrator