This post provides guidance for browser and network security settings.
The default Quiq application is completely web based and accessed via browser. Standalone Quiq users should use one of the following browsers:
- Chrome 50+
- Edge 12+
- Firefox 45+
- Safari 10
- Safari on iOS 8+
CRM integrations (Oracle Service Cloud, Salesforce, and Zendesk) also utilize browser components and align with the supported browsers listed above.
Quiq makes requests to a number of font files upon initial load. Firewall and/or proxy devices should allow access to the following hosts to ensure the Quiq application operates as expected.
If a user accesses the Forgot Password link from the login screen, the Google Re-Captcha service is utilized for security purposes. To enable Re-Captcha, the following items should be added to whitelists:
Files sent by an end user are loaded into Amazon AWS and agents must be able to access this domain to download attachments.
Please contact our support staff with any questions.